• EH2 3JP, Edinburgh, Scotland.
  • Mon – Fri: 8:30 am – 5:00 pm, Sat – Sun: Closed

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Comfortable living & compassionate care

Experts in personal care, companionship, household support, and more.

  • Working with private funding
  • Available to support you 24/7

Welcome to Mercy Hearts Care

Experience comfort, independence, and the compassionate support you deserve in the familiar warmth of your own home.

More than traditional care

A comforting presence of love, peace, dignity & security in your own home

We understand the importance and emotion that comes with deciding on care services, either for yourself or for the one you love. Your home remains warm, familiar and beautiful. Our individually tailored approach for each client ensures the very best care for all needs while preserving the independence and comfort of home.

What we offer

Explore the full range of services designed to enhance daily life, support health and safety, and maintain independence at home.

We promote independence and improve quality of life through:

Your Journey To Personalised Homecare

Step 1.

Initial Consultation

We connect with you, your family, and other healthcare providers to understand your unique needs, health history, and preferences. This helps us tailor our care to your situation.

Step 2.

Risk Assessment

Our care team will conduct a thorough assessment in the comfort of your home. We discuss your daily routines, favorite activities, personal goals, and any challenges you face.

Step 3.

Customized Care Plan

We present a detailed care plan focused on your strengths and designed to support areas where you need assistance. Your input is key—we adjust the plan until it feels just right.

Step 4.

Begin Care & Enjoy Life at Home

Once the plan is finalized, your dedicated caregiver starts providing support. We help you settle into a comfortable routine, ensuring you can continue living independently.

Mercy Hearts Care in numbers

Years of History

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Common Questions About Our Home Care Services

We conduct home safety assessments, recommend modifications (e.g., grab bars, emergency alarms), and train caregivers in fall prevention and emergency protocols.

No—we support adults of all ages, including seniors and younger individuals with disabilities or recovery needs.

Absolutely! We tailor care plans to accommodate couples, ensuring both partners receive personalized support in their home.

Yes! We encourage pet companionship and can assist with pet care as part of our services.

Yes. Our caregivers are trained in dementia support, focusing on safety, routine, and meaningful engagement.

We provide free consultations to assess needs and recommend the best level of support—whether occasional help or full-time care.

We combine compassionate care with technology (e.g., care apps, emergency alerts) and flexible plans to promote independence.

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